Frequently Asked Questions

Comprehensive answers about processing, gateways, PCI, fees, and risk.

What is a payment processor?

A company that routes transactions between the merchant, card networks, and issuing banks.

How is a gateway different from a processor?

A gateway transmits payment data online; processors settle funds and provide merchant accounts.

What does PCI DSS require?

Minimize card data storage, secure networks, restrict access, monitor, and test regularly.

Which SAQ do I need?

SAQ A (hosted), A‑EP (hosted fields), B/B‑IP (terminals), C/C‑VT (apps/VT), D (other).

What is tokenization?

Replacing PAN with a surrogate token for storage/recurring use, reducing PCI scope.

What is 3‑D Secure?

Additional authentication for CNP transactions; can shift liability to issuers.

How long do settlements take?

Typically T+1 to T+3 business days depending on provider and cut‑off times.

What is Interchange?

Fee paid to issuing banks; varies by card type, channel, and region.

What is an effective rate?

Total fees divided by total processed volume; quick comparison metric.

How do chargebacks work?

Cardholder disputes a transaction; merchants can submit evidence under strict timelines.

What’s AVS/CVV?

Fraud screening checks for address and card verification values.

POS vs mPOS?

Full POS systems vs lightweight mobile readers; choose based on features and mobility.

What is DCC?

Dynamic Currency Conversion shows prices in the customer’s currency; evaluate fees carefully.

What data appears on statements?

Batches, fees, adjustments, chargebacks, payouts; used for reconciliation.

What is a descriptor?

Text on cardholder statements; clarity reduces friendly‑fraud chargebacks.

Do I need a merchant account?

Aggregators vs dedicated accounts; both models exist with trade‑offs.

Alternative payments?

Local APMs and wallets improve conversion internationally.

Subscriptions?

Use tokenization, dunning, clear cancellation, predictable billing cycles.

Can I store card data?

Avoid if possible; use vaulting/hosted fields to reduce risk.

How to choose a provider?

Compare features, fees, support, settlement speed, integration; test reporting.